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Customer service is fast becoming an extinct art form lost, gas stations, grocery stores, post office, but particularly in the airline industry. Humans are replaced by "do-it-yourself check-in station. If you dare to check in with the skycap sidewalk will be charged $ 2 a bag on top of the usual tip generously given. (I have yet to understand the reasoning.)
Only after checking themselves, in which the travel agent (essentially a tagger bags) puts your preprintedluggage tag on your luggage and tells you where to take their bags for a security check, making conveyor belts behind them useless. Once through security and to the doors, most of the airlines' most important customer service desk for a new reservation. It has become common practice for airlines to replace their "personal human" with the abundance of the red phone placed on the top bar with a toll free number posted on the wall overhead, with the help of more "do-it-yourself"Check-in stations.
Furthermore, when a customer asks for airline staff in which to make a complaint, which refer to a website, yet another "non-human" contact. Boy, that makes me feel appreciated and gives me a warm fuzzy! And you?
In the beverage and flight catering service seems to be an optional choice for the flight attendants. If you have a group of flight attendants lazy, like I did on a recent flight, they will not come when the service light is on! Theyseem to disappear and magically reappear barking orders to take off shortly before landing. If a car comes from the service, expect to pay high prices for pre-packaged, tasteless food and $ 2 for a bottle of water.
Because customers are required to check themselves and manage their storage, I wonder, "What's next? They will be required to fly the plane, too?" Also, to save time and effort for employees of the TSA, why not travelers appear naked and put clothes on, afterhave thrown the security checkpoint?
With the airlines are crying out for companies, many claiming significant losses even bankruptcy, because they have overpaid the airline's top executives knew things? The price of the ticket can attract customers the first time, but it is excellence in customer service that keeps them and return to the business world.
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